Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
SHADES NOT MATCHING
** PLEASE NOTE WE WILL ONLY REFUND SHIPPING IF THE CUSTOMER HAS PURCHASED OUR COLOUR RING & THE SHADE DOESN'T MATCH CLIENT **
We will not refund shipping costs if a customer has not purchased our colour ring and chosen their own shades, we will only refund the amount of the items returned. If you are unsure please message us to help colour match **
Colours may differ very slightly from colour rings and online images.
Ash shades may change over time and will need to be maintained using professional sulphate free products to maintain the Ash tone.
PLEASE NOTE: Colour changes can happen due to external elements, such as;
• Sunbed use / General sun exposure
• Sea water / Chlorine / Hard water exposure
• Excessive heat tools & styling without the correct heat protection
• Perfumes & Suncream / Oils / Sprays
WE CANNOT REFUND / EXCHANGE because of colour changes, an aftercare sheet is sent out with every order with tips on how to prevent this.
Damages
Length2length are not responsible for damaged hair extensions once used/worn. Please refer to the manufactures damage policies.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Length2length@outlook.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Length2length@outlook.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: To be completed
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary
If you are shipping an item over £50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
