Shipping Policy

Delivery days - Monday - Thursday (orders must be placed and payment completed before 2pm) for next day delivery

We will only post out Friday if Saturday Special Delivery has been selected (cut off 2pm for this option)

All other orders placed after 2pm on a Thursday will be posted out the following Monday (apart from bank holidays in which case it will be Tuesday)

International Orders - Express Delivery can take anywhere between 2-11 business days depending on where in the world you’re ordering from. These orders take longer to process so may not be sent out the same day as ordering, but you will still receive within this time frame. 

Returns / Refunds
What is the return policy?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customers cover return shipping costs.

RETURN ADDRESS:

LENGTH2LENGTH HAIR EXTENSIONS
UNIT D, 13 Washway Road, Sale, Cheshire M33 7AD
Shades not matching?

** PLEASE NOTE WE WILL ONLY REFUND SHIPPING IF THE CUSTOMER HAS PURCHASED OUR COLOUR RING & THE SHADE DOESN'T MATCH CLIENT **

We will not refund shipping costs if a customer has not purchased our colour ring and chosen their own shades, we will only refund the amount of the items returned. If you are unsure please message us to help colour match **

Colours may differ very slightly from colour rings and online images.

Ash shades may change over time and will need to be maintained using professional sulphate free products to maintain the Ash tone. Some specialist treatment products designed for natural hair may strip the colour please be careful when choosing your aftercare & ensure it is suitable for extensions. 

PLEASE NOTE: Colour changes can happen due to external elements, such as;

• Sunbed use / General sun exposure

• Sea water / Chlorine / Hard water exposure

• Excessive heat tools & styling without the correct heat protection

• Perfumes & Suncream / Oils / Sprays

WE CANNOT REFUND / EXCHANGE because of colour changes, an aftercare sheet is sent out with every order with tips on how to prevent this. 

Lifespan of hair refers to the quality and not the length as all hair extensions can shorten over time. Losing length & some shedding can occur over time this is deemed as general wear & tear.
Faulty Items?

Inspection required.

If you believe your item is faulty, please contact us as soon as possible.

Under the Consumer Rights Act 2015, customers must make the item available so that we can verify the fault.

All hair extensions being returned under a fault claim must be sent back to us for inspection. We are unable to provide a refund or replacement without receiving the item, as the product must be tested and returned to our supplier for assessment.

If a manufacturing fault is confirmed, we will offer a replacement or refund and reimburse reasonable return postage costs.

RETURN ADDRESS:

LENGTH2LENGTH HAIR EXTENSIONS
UNIT D, 13 Washway Road, Sale, Cheshire M33 7AD

Length2length are not responsible for damaged hair extensions once used/worn. 
Additional non returnable items?
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery
How long until I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Length2length@outlook.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Length2length@outlook.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

RETURN ADDRESS:

LENGTH2LENGTH HAIR EXTENSIONS
UNIT D, 13 Washway Road, Sale, Cheshire M33 7AD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary

If you are shipping an item over £50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Hair Warranty
What is the Hair Warranty – Extended Guarantee

With Hair Warranty, you get added peace of mind when you purchase your Length2Length extensions along with the recommended aftercare products. This extended guarantee means that if a genuine manufacturing fault arises, we’ll put it right for you. While no product is ever completely free from issues, you can be assured that we’ll support you if any unexpected problems occur.

Your Hair Warranty is valid for 120 days from the date of your original purchase.

To qualify, you must use the correct Length2Length aftercare alongside your extensions. This includes approximately 1 litre of shampoo, 1 litre of conditioner, and 100ml of hair oil during the 120-day cover period. Proof of purchase is required for both the hair extensions and the aftercare products.

Covered by Hair Warranty

The guarantee applies to the following manufacturer-related problems:

  • Excessive dryness
  • Tangling or matting
  • Breakage or shedding*
  • Bond/tip breakdown
  • Tape adhesive failure
  • Colour fading*
  • Faults in materials or workmanship

* PLEASE USE L2L RECOMMENDED PRODUCTS TO AVOID DISCOLOURATION & DAMAGE. TREATMENT SHAMPOOS CAN STRIP COLOUR & BREAKDOWN THE GLUE ON THE BAND CAUSING SHEDDING *
Making a claim / resolution options

Making a Claim

  1. Contact us by email at length2length@outlook.com within 120 days of purchase to report the problem.
  2. We’ll send you a claims form which must be filled out and returned within 7 days.
  3. If requested, all extensions must be removed and sent back to us within 14 days.
  4. Our specialists will examine and test the hair to confirm if a manufacturing fault is present.
  5. You will then be contacted with the outcome and resolution options.

Resolution Options

If a manufacturing fault is confirmed, we will choose to either repair, replace, or refund the product. Refunds may be issued as a credit or returned to the original payment method.

  • Any postage fees will also be refunded.
  • Please note: costs for diagnosing, removing, or reapplying the hair are not included in the Hair Warranty.
What is Not Covered

Hair Warranty does not apply to:

  • Normal wear and tear
  • Accidental damage or misuse
  • Alterations such as colouring, toning, or the use of products containing colouring agents
  • Heat damage
  • Discolouration caused by chlorine, hard water, or unsuitable products
  • Colour fading after the first 7 days
  • Incorrect fitting or application errors
  • Problems caused by not following aftercare or manufacturer instructions

Conditions of Cover

  • Extensions must be fitted by a qualified stylist using the correct method.
  • Aftercare instructions must be followed carefully.
  • Manufacturer guidelines must always be observed.
  • Regular maintenance appointments and correct professional techniques are required.
  • The correct amount of Length2Length aftercare products must be purchased and used.
  • Aftercare products must be bought within 7 days of the initial fitting.
  • Colour fading is only considered a fault if it happens within the first 7 days, no other products have been used, and it is not due to user error.

** Lifespan of hair refers to the quality and not the length as all hair extensions can shorten over time. Losing length & some shedding can occur over time this is deemed as general wear & tear. **