Refund policy

HAIR EXTENSIONS MUST BE RETURNED IN ORIGINAL CONDITION UNUSED & UNOPENED.

ONCE USED HAIR EXTENSIONS CANNOT BE RETURNED.

ALL PRODUCTS ONCE USED CANNOT BE RETURNED.

IF HAIR EXTENSIONS ARE NOT THE COLOUR YOU WANTED YOU CAN RETURN IF IN ORIGINAL CONDITION WITH ZERO TAMPERING. 

ALL RETURNS WILL BE THOROUGHLY EXAMINED AND REFUNDS CAN BE REFUSED IF WE FEEL ANY OF OUR HAIR/PRODUCTS HAVE BEEN TAMPERED WITH AND/OR NOT IN ORIGINAL CONDITION.

ONCE WORN HAIR EXTENSIONS CANNOT BE RETURNED. 

PLEASE NOTE - HAIR EXTENSIONS MAY VARY SLIGHTLY FROM ONLINE IMAGES & COLOUR RING AS EACH BATCH OF HAIR ISN'T EXACTLY THE SAME HAIR DONOR. 

ALL COLOURS ARE CHECKED BEFORE SENDING IN ACCORDANCE TO OUR COLOUR RING.

AFTERCARE MUST BE FOLLOWED TO ENSURE LIFESPAN OF HAIR EXTENSIONS.

ASHIER TONES MUST BE MAINTAINED WITH GENTLE COLOUR PROTECTION PRODUCTS AS CAN BECOME WARMER OVER TIME. 

WE CANNOT BE HELD RESPONSIBLE FOR COLOUR CHANGE OVER TIME & OR IF OUR RECOMMENDED AFTERCARE HASN’T BEEN USED.

LIFESPAN DOES NOT INCLUDE LENGTH / COLOUR. ALL EXTENSIONS CAN LOSE LENGTH & CHANGE COLOUR OVER TIME DUE TO HEAT, EXTERNAL FACTORS, WASHING NUMEROUS TIMES & NATURAL FADING & WEAR & TEAR.

WE WILL NOT REFUND / REPLACE HAIR IF COLOUR FADES. CERTAIN PRODUCTS OUTSIDE OF OUR OWN AFTERTCARE RANGE CAN INSTANTLY STRIP THE COLOUR, PLEASE BE AWARE OF THIS.

* PLEASE USE L2L RECOMMENDED PRODUCTS TO AVOID DISCOLOURATION & DAMAGE. TREATMENT SHAMPOOS CAN STRIP COLOUR & BREAKDOWN THE GLUE ON THE BAND CAUSING SHEDDING *